Make a living. Have a life.

Develop your career with one of Cleveland's best places to work. The OverDrive Team is a group of innovative, passionate masterminds who build and distribute technology solutions for the real world. We are looking for creative leaders who will help find new ways to deliver digital music, eBooks, audiobooks, and videos via the Internet. If you want a job that doesn't require you to think, create or innovate, you're looking at the wrong company. But if you want a career that is challenging and allows you to stretch and flex those brain muscles you've worked so hard to build--while having some fun as well--consider joining OverDrive. The digital entertainment industry is evolving rapidly and you would have the chance to dive right in and make a difference. We are large enough that you won't have to empty your own trash, but small enough that every good idea matters. That means that early in your career at OverDrive, you would have the opportunity to manage mission-critical projects. You'd be working in a deadline-driven environment. Your success, and your team's, is cause for celebration, earning you the respect of the industry and the gratitude of the millions of people who use the products we create.

See how OverDrive Leads in Digital Media CLEVNET Cuyahoga County Public Library New York Public Library LNOCA Borders.com eHarlequin.com eBook Boutique

OverDrive, Inc. offers an excellent benefits package including: medical, vision, dental, life insurance, STD, LTD, paid sick leave and vacation, and 401K.

If a career with OverDrive sounds like something you're interested in, we want to get to know you better. Read our job descriptions and contact us today.

Business Development Associate - Sales 

The Business Development Associate will be responsible for developing accounts and sales opportunities for OverDrive digital media services. OverDrive provides hosted application services for digital media security and protection to publishing, educational institutions, online retailers and government agencies for a variety of internal and external content delivery applications. This position involves developing relationships with senior level business and technical executives and building cost benefit analyses.

OverDrive solutions and service sales require a candidate to understand customers' business and technology environments and demonstrate to customers how OverDrive's ASP hosted service for content protection and delivery and proven deployment solutions will allow improved business processes in a cost effective manner. Travel is required.

Responsibilities:

• Generate software license and professional services revenue and high customer satisfaction.
• Respond to RFI/RFPs, create proposals, develop ROI and TCO analysis.
• Effectively communicate product requirements from the field back into engineering.
• Along with Sales Engineers and Program Managers, develop customer centric solutions based on the existing environment and specific needs of the customer.
• Approximately 30% travel.
• Other duties as assigned.

Desired Experience:

• BA or BS.
• A track record of success selling technology solutions to our target markets.
• Proven quota attainment and over-achievement in a solution selling environment.
• Proven background in developing relationships with key decision makers and influencers including closing large software deals with recurring revenues and licenses.
• Working knowledge of publishing and library operations a plus.

Desired Qualities:

• Market contacts and knowledge of the space (i.e. publishing, digital media, online application services).
• Ability to manage cross group relationships within OverDrive (i.e., business development, marketing, product management, and engineering).
• Exceptional time management and organization.
• Confident and energetic; professional and team-oriented sales approach.
• Excellent presentation skills, and written and oral communications ability .
• Excellent listening skills. The ability to understand the business needs of prospects and customers and to explain how our solution can meet their needs.
• Excellent Microsoft Office skills.

Please email your resume and cover letter to jobs@overdrive.com.

Content Acquisition Manager (CAM) 

OverDrive Inc. is looking for a Content Acquisition Manager (CAM) for Content Reserve, OverDrive's b2b digital content distribution service. The CAM will manage development of content identification and acquisition towards the goal of expanding and maintaining a catalog of eBook, audiobook, music, and video content for Content Reserve.

Responsibilities:

• Establish, develop and maintain relationships with strategic content partners including book publishers, audiobook publishers, record labels, show producers, mobile content houses, content aggregators and other rights holders.
• Structure, negotiate, obtain approval and close licensing and partnering agreements with assistance of legal counsel and executives of OverDrive.
• Track and monitor content acquisition efforts; partner with licensees to understand, communicate and track financial and marketing goals.
• Interface with and coordinate input from multiple OverDrive departments, in particular library sales, product development, Marketing, and Legal.

Desired Experience:

• Bachelor's degree in business, e-commerce, publishing or related area.
• Familiarity with CRM software.
• 2+ years of acquisition, management and licensing responsibilities for electronic content or published materials or 3+ years of sales/business development in a media related organization.
• Proven business development experience. Candidate should have experience building relationships with multiple supporting partners.

Desired Qualities:

• Proficient with Microsoft Office applications.
• Good communication, presentation and negotiation skills.
• Awareness of digital platforms and products and digital rights management currently on the market.
• Knowledge of and passion for technology, books, movies and music.
• Willing to travel.

Please email your resume and cover letter to jobs@overdrive.com.

Customer Support Specialist 

The Customer Support Specialist answers and resolves requests related to supported applications, responds to problems that come to technical support, utilizes support ticket management system, and communicates customer issues to technical staff.

Desired Experience:

• Bachelor’s degree.
• Previous customer relations experience.
• Web and Internet technology experience.

Required Skills:

• Strong reading comprehension skills.
• Problem-solving skills.
• Written communication skills with the ability to convey complex information concisely and clearly.

Desired Skills:

• Ability to communicate effectively and appropriately with client contacts, outside vendors/contractors, and internal staff.
• Ability to respond to common inquiries from customers and others within organization.
• Ability to clearly present information to clients and management.
• Competent user of Microsoft Office.
• Understanding of web-browsing and Internet use.
• Familiarity with software testing a plus.
• Ability to work in a team environment under deadlines.
• Ability to consistently work and perform under pressure.
• Must be willing to learn, work, and research independently, with minimal formal training.

Desired Qualities:

• Detail-oriented.
• Customer-focused.

Please email your resume and cover letter to jobs@overdrive.com.

Executive Assistant 

OverDrive is looking for an Executive Assistant. The candidate must have exceptional communication skills, the ability to manage multiple tasks efficiently, excellent judgment and be comfortable juggling tasks from the mundane to the more strategic. Must be able to work productively in a fast-paced, team-oriented environment with a smile and a sense of humor! Shorthand, Dictaphone or transcription experiences a plus.

Responsibilities:

• Preparing, reviewing and responding to internal/external inquiries.
• Assisting in preparation of presentations, correspondence, memos, charts, tables, graphs, plans, etc. and perform supporting research and synthesis of information as needed.
• Providing high-level support to executive staff as required.
• Managing schedules and calendars for team and group projects.
• Making travel arrangements and preparing itineraries.
• Coordinating meetings and group events.
• Preparing and tracking expense reports.
• Proofreading documents.

Desired Experience:

• BA/BS Degree or equivalent work experience.
• 3-5 years of working effectively with a senior executive in a fast-paced and service-oriented environment administrative experience.

Desired Skills:

• Dictaphone or transcription experience a plus.
• Internet savvy plus a proven mastery of Office applications including Word, PowerPoint, Excel and Outlook.
• Strong organizational skills, detail oriented, and the ability to handle multiple priorities at once.

Desired Qualities:

• Ability to take initiative, to be resourceful and to adapt to change.
• A proactive approach that is intuitive and able to anticipate fast-changing circumstances.
• Thrive in an environment where multiple activities are ongoing.

Please email your resume and cover letter to jobs@overdrive.com.

Metadata Specialist 

The Metadata Specialist engages with digital media suppliers and coordinates the delivery and upload of supplier metadata and content files (eBook, audiobook, music, video, and software) to the OverDrive database. The main day-to-day responsibility of the Metadata Specialist is to prepare data received from suppliers for import into the OverDrive system. The Metadata Specialist also addresses publisher questions, creates and maintains publisher documentation, and coordinates the timely and recurring upload of content to the OverDrive system.

Responsibilities:

• Metadata prep - working with data to fit OverDrive’s standards for batch upload. This includes compilation, normalization, and/or "clean-up" of supplier metadata.
• Quality assurance of publisher-supplied metadata.
• Supplier support - working with suppliers to address questions and/or issues with ingestion, metadata, or format files.
• Answer and resolve publisher requests utilizing a support ticket management system.
• Respond to problems that come to technical support utilizing a support ticket management system.
• Communicate publisher concerns to technical staff.
• Other duties as assigned.

Desired Experience:

• 1-3 years of related experience.
• Bachelor's Degree (in Library Science or related field).
• Previous customer service and/or project management experience is preferred.

Desired Skills:

• Excellent written and oral communication skills -- being able to convey complex information concisely and clearly -- are essential.
• Non-English language skills are a plus.
• Computer proficiency (Microsoft Office suite); expert user of Microsoft Excel.
• Understanding of web-browsing and Internet use.
• Experience with Adobe Creative Suite and working knowledge of basic HTML is a plus.
• Strong organizational, comprehension, proofreading, and problem-solving skills are required.

Desired Qualities:

• Must be willing to learn, work, and research independently, with minimal formal training.
• Detail-oriented and customer-focused.
• Ability to work in a team environment under deadlines.
• Ability to communicate effectively and appropriately with client contacts, outside vendors/contractors, and internal staff.
• Ability to respond to common inquiries from customers and others within organization.

Please email your resume and cover letter to jobs@overdrive.com.

Project Assistant (Part-time) 

OverDrive is a leader in providing world-class infrastructure for downloading premium digital content. We deliver secure management, protection and download services for hundreds of publishers and institutions (rights holder) and thousands of libraries, retailers and distributors serving million of end users.

This is an entry level, part-time position for approximately 10-15 hours/weekly. While some work experience is preferred, it is not required.

Required Skills:

• Strong reading comprehension skills.
• Competent PC user.
• Competent Microsoft Office user.

Desired Skills:

• Ability to communicate effectively and appropriately.
• Ability to clearly present information to management.
• Understanding of web-browsing and Internet use.
• Ability to work in a team environment under deadlines.

Required Qualities:

• Detail-oriented.
• Responsible and reliable, can be counted on to complete assigned tasks on time.
• Customer-focused.

Please email your resume and cover letter to jobs@overdrive.com.

Project Manager - Special Projects 

The Project Manager – Special Projects owns a project from inception to launch and is responsible for coordination between QA, Sales, Engineering, and outside vendors to ensure timely completion of development. The individual will work with customers to ensure that project goals are met and customer expectations are exceeded. The PM will conduct research and testing relevant to all special projects, create and maintain documentation pertaining to special and other projects as required.

Desired Experience:

• Bachelor’s Degree.
• Previous customer relations experience.
• Web and Internet technology experience is a plus.

Required Skills:

• Strong reading comprehension skills.
• Problem-solving skills.

Desired Skills:

• Written communication skills with the ability to convey complex information concisely and clearly.
• Ability to communicate effectively and appropriately with client contacts, outside vendors/contractors, and internal staff.
• Ability to clearly present information to clients and management.
• Ability to track project milestones and commitments and ensure completion of milestones as scheduled (i.e., identify and resolve issues that impact the success of project implementations, and report on project status and dependencies).
• Competent user of Microsoft Office.
• Understanding of web-browsing and Internet.
• Familiarity with software testing a plus.
• Familiarity with eCommerce systems a plus.
• Ability to work in a team environment under deadlines.
• Ability to consistently work and perform under pressure.
• Must be willing to learn, work, and research independently, with minimal formal training.

Desired Qualities:

• Detail-oriented.
• Customer-focused.

Please email your resume and cover letter to jobs@overdrive.com.

Senior Network Administrator 

The Senior Network Administrator will be responsible for leading and supporting the technical infrastructure and platforms that support OverDrive's business units. The Senior Network Administrator will play a critical role in the strategic planning of outsourced data center development, growth of the networks, data communication, and data delivery infrastructures and will manage the overall technical needs of the business while taking complete ownership of all information systems/infrastructure requirements. The Senior Network Administrator will participate in developing standards and procedures to ensure the maximum level of availability of critical systems and administer Internet access, infrastructure, backup and security systems.

OverDrive delivers digital media to a variety of channels. Network requirements are continually growing and changing. We are looking for an individual that can take charge of our network environments and outsourced services and maximize their potential.

Responsibilities:

• Leading and supporting the technical infrastructure.
• Strategic planning of outsourced data center development, growth of the networks, data communication, and data delivery infrastructures.
• Manage the overall technical needs of the business while taking complete ownership of all information systems/infrastructure requirements.
• Participate in developing standards and procedures to ensure the maximum level of availability of critical systems and administer Internet access, infrastructure, backup and security systems.
• Other duties as assigned.

Required Experience:

• Bachelor's degree in Information Technology or related field including Engineering, Computer or Software Engineering
• At least 5 years experience with systems administration in a Microsoft Windows environment
• Experience configuring, maintaining and fine tuning IIS, Microsoft SQL Application Servers, and Microsoft Exchange Server
• Experience with I/O subsystems and RAID
• Experience designing, implementing and supporting 24 x 7 systems
• Experience with capacity planning, systems usage monitoring, performance tuning, clustering, and server consolidation
• Experience with proxy servers, web servers, and caching technologies
• Experience with Cisco routers, firewalls, and switches

Required Skills:

• In-depth knowledge of Active Directory concepts, administration, and design
• Advanced knowledge of TCP/IP networking, related network services (i.e. DNS, SMTP, DHCP, SNMP, etc) and network concepts (i.e. routing, NAT, Load Balancing)
• Knowledge of network security concepts and technologies, including but not limited to: Cisco PIX, NetScreen ISGs, and Checkpoint firewalls

Desired Skills:

• Strong interpersonal and communication skills with the ability to interact effectively with others, which could include levels of management and external vendors
• Excellent negotiation skills with the ability to find successful resolutions for complex issues, escalating those that require management involvement, when necessary

Desired Qualities:

• Competence and self-motivation in analyzing problems and getting to the root cause
• Must be able to work in a fast-paced environment with tight deadlines and changing priorities

Please email your resume and cover letter to jobs@overdrive.com.

Software Developer 

Responsibilities:

• Assisting senior developers in updating and extending code for digital download and e-commerce websites.
• Design and implement web applications using ASP.NET.
• Design and implement ASP.NET Controls to be reused across web applications.
• Design and implement .NET Web Services.
• Work closely with team members and team leaders to create consistent, reusable, and maintainable code.
• Other duties as assigned.

Required Experience:

• BS in Computer Science or related degree .
• 3 to 6 years of hands-on systems software development experience in a Windows environment.
• C#, C++, coding experience is required.
• Prior experience developing web applications or enterprise software systems is a plus.

Desired Skills:

• Strong Microsoft ASP.NET background.
• Strong understanding of web based architecture and development.
• Knowledge of object oriented analysis and design.
• Background in the following technologies: XML, XSLT, HTML Controls (HTCs), JavaScript.

Desired Qualities:

• Good verbal and written communications.
• A strong sense of ownership, urgency, and drive.

Please email your resume and cover letter to jobs@overdrive.com.

Technical Programming Manager 

OverDrive, Inc. is seeking a Technical Programming Manager who will be responsible for managing a growing software development team. Position will also make contributions to software design, architecture, features, coding, and troubleshooting.

Responsibilities:

• Planning, scheduling and tracking of application development cycles and resource assignment.
• Coordinating development activities and coding of applications.
• Interacting with project management and upper management.
• Performance management of software engineers.

Required Experience:

• Bachelor's degree or equivalent experience and 7+ year's applicable experience.
• Experience with Microsoft development tools, including Visual Studio, Visual SourceSafe, and Microsoft Project.
• Experience developing code using C++, C#, ASP.NET, MS-SQL, and XML is required.
• 3+ years of technical leadership experience with demonstrated ability in managing development activities.
• Supervisory experience, including performance management.
• Demonstrated ability to successfully initiate and implement improvements.

Required Skills:

• Good written and oral communication skills.
• Strong sense of ownership, urgency and drive.

Please email your resume and cover letter to jobs@overdrive.com.

Technical Project Manager 

OverDrive Inc, a digital media distribution company, seeks a Technical Project Manager to work with our Product Development and Software Engineering teams to ensure software development projects meet the requirements of customers, and are delivered on time and on budget.

Responsibilities:

• Work with product managers to develop functional specifications for software engineering projects.
• Work with the software engineering staff to turn functional specifications into technical requirements documents.
• Work with Quality Assurance teams to develop testing and validation plans.
• Work with all of the above to develop timelines, schedule resources, and manage the complete software development lifecycle.
• Communicate and coordinate across department boundaries during the entire project life cycle.
• Resolve project issues while managing expectation and risk.
• Share information with appropriate internal/external constituents.

Required Experience:

• Bachelor's degree in CS, MIS, or a related degree.
• Three to five years of experience managing technical projects.
• Knowledge of software engineering concepts applied for the .NET platform.
• Familiarity with object oriented design and programming concepts.
• Understanding of relational databases.

Required Qualities:

• Technical savvy and the ability to lead by working with internal and external clients to define project requirements and expectations.
• Ability to take charge and meet deadlines.
• Excellent organization skills to help ensure that the proper systems and processes are developed and implemented to meet client requirements on time and with perfection.
• Ability to distill and document requirements and create mockups of storyboards, wireframes, and navigation for web applications.

Please email your resume and cover letter to jobs@overdrive.com.

Traveling & Presentations Associate 

OverDrive, Inc, a local software company is looking for an entry level Traveling & Presentations Associate, with a passion for travel. This is an excellent opportunity for an articulate, energetic and very detail-oriented individual to join our fast paced marketing and business development department. The Traveling & Presentations Associate is responsible for and making the public presentations, public displays, exhibits and events, instructing the public in the use and features of the digital library products. This position requires travel over 60% of the year.

Responsibilities:

• Travel and lead presentations of the company’s products and services at the educational events around the U.S.
• Develop, nurture and maintain strong personal relationships with library partners.
• Drive and/or assist in publicity, promotional initiatives.
• Communicate with customers regarding system use.
• Conduct training sessions on OverDrive’s products.
• Reinforce OverDrive brand standards and guidelines.
• Work with OverDrive staff, production artists, project managers, and sales team.
• Assist in the physical set up of tradeshow and bookmobile events (ability to lift and maneuver 50 lbs).
• Other duties as assigned.

Required Experience:

• Bachelor’s degree in Marketing, Communications, Business or a related field.
• Sales experience a plus.
• Experience in a marketing/communications role in information technology, education/training or related field.
• Experience delivering public presentations, training, or distance education.

Required Skills:

• Excellent communication skills for communicating with customers in writing, on telephone, in person, and virtually.
• Strong background in providing excellent customer service and nurturing personal relationships.
• Proficient with Microsoft Word, PowerPoint, Excel, Windows operating system and web technologies; knowledge of Photoshop and Adobe Acrobat a plus.
• Working knowledge of publishing/library operations a plus.

Please email your resume and cover letter to jobs@overdrive.com.

Website/Database Developer 

The Developer's responsibilities include coordinating and participating in the implementation, testing, and support of web-based projects using ASP / HTML, Microsoft SQL Server, Transact-SQL, ADO, XML, JavaScript, and the appropriate related software.

Responsibilities:

• Coordinating and participating in the implementation, testing, and support of web-based projects using ASP / HTML, Microsoft SQL Server, Transact-SQL, ADO, XML, JavaScript, and the appropriate related software.
• Programming, developing, and producing data-driven Internet, intranet, and extranet applications.
• Maintenance of currently developed sites including shopping carts, check-out processes, credit card verification, form validation, dynamic manipulation of information, etc.
• Support to product management and business development teams for various projects.
• Rework/maintain/optimize various projects based on changing requirements.
• Troubleshoot and fix compilation or script issues in various projects.
• Other duties as assigned.

Desired Experience:

• Degree in Computer Science, Computer Information Systems, or equivalent experience.
• Experience with Windows 2003, Windows 2000, Windows XP, Windows Terminal Server.
• Knowledge of HTML, JavaScript, ASP, XML, ASP.NET, and ADO.NET.
• Knowledge of Microsoft SQL Server including performance tuning, stored procedure, triggers, and DTS package programming.
• Knowledge of Visual SourceSafe a plus.
• Active Directory knowledge a plus.

Desired Qualities:

• Skilled in HTML, JavaScript, DHTML, ASP, ASP.NET, and ADO.NET.
• Knowledge of SQL and general database organization/implementation.
• Ability to prioritize multiple tasks based on project, urgency, etc.
• Ability to coordinate tasks across multiple sites per project.

Please email your resume and cover letter to jobs@overdrive.com.